complaint·August 24, 2022

Licensing Program Analyst (LPA) Ramon Serrano, conducted an unannounced Complaint Visit. LPA introduced himself and discussed the purpose of the visit with Director of Resident Services Corinna Norton. During today's visit, a record review revealed the alleged victim is residing in the Skilled Nursing section of the facility. The San Diego Regional Office (SDRO) Community Care Licensing (CCL) Division does not have jurisdiction over Skilled Nursing Facilities (SNF), therefore the above allegation is determined to be Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. LPA Serrano will cross-report to the California Department of Public Health. An exit interview was conducted with Corinna Norton. A copy of this report along with licensee rights (LIC 9098, 01/16) was provided to Corinna Norton whose signature below verifies receipt of these rights.