Follow-up·May 9, 2025

Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced Case Management Visit.  LPA was greeted by and met with Director of Resident Services Corinna Norton, to discuss the purpose of the visit. Today's visit is in response to the self reported incident involving Resident 1 and Resident 2 (R1-R2 - see LIC811 Confidential Names List) who had delayed assistance after pressing their pendant button. LPA interviewed staff and residents and obtained facility records. No deficiencies were cited or observed on this date. An exit interview was conducted with Corinna Norton, who was provided with a copy of this report and Appeal Rights. Their signature confirms receipt of these documents.