complaint·April 30, 2026

Review of R1's records revealed that on 4/16/2026, the Administrator provided R1 with a handwritten 30-day eviction notice stating that R1 required a higher level of care. Review of R1's pre-admission assessment documents revealed that R1 required assistance with transferring and repositioning, toileting, bathing, grooming, and dressing, and had expressions of frustration. Interviews with the Administrator confirmed that R1's care needs had not changed since R1's admission to the facility on 4/11/2026. Review of the 30-day eviction notice revealed that the document did not have all of the required elements, including the effective date of the eviction, resources for relocation, specific reasons for the eviction, or language required by Health and Safety Code 1569.683. Additionally, interviews with the Administrator confirmed that a copy of the eviction notice was not submitted to the Department within 5 calendar days of issuing the eviction notice. The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has been met, therefore, the allegation is deemed substantiated. The following deficiency was cited for unlawful eviction and noted on the attached LIC9099-D page. An exit interview was conducted with Administrator Natalia Verdugo, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 03/22).