complaint·February 13, 2025

(Continued form LIC 9099) An Interview conducted with the Executive Director revealed that the building is heated through a central heating system and the residents cannot control the temperature of their rooms. An interview conducted with Resident #1 (R1) also corroborated they have no control of the temperature, heating or air conditioning in their room.  The interview with R1 also revealed no issues with their heating in the common areas of the facility. A CCL annual inspection was conducted on February 7, 2025 and it was noted common area hallway temperatures to be 78 degrees, 77 degrees, 79 degrees, and 75 degrees. An interview conducted with residents revealed they have not had any issues with the temperature being comfortable in their rooms and front desk responds to requests to adjust the temperature throughout the day and night.  An interview with front desk employee confirms they tour the facility in the morning at 8am and re-set the thermostats throughout the building to 71 degrees, said thermostats control the halls as well as the individual rooms.  The front desk employees are responsible to also set the thermostats to 78 degrees at night. During a facility tour LPA observed individual thermometers in the hallway located near R1's room to reflect a temperature range of 76-78 degrees and the individual room ranged from 72-77 degrees.  Direct observation in R1's room reflected a temperature of 72 degrees.  Interview with the Administrator and R1 confirmed measures are being taken, such as insulated drapery's, different room accommodations, and extra blankets to make R1 feel more comfortable in his room. Based upon the information obtained during the investigation it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the violation occurred and is therefore UNSUBSTANTIATED. An exit interview was conducted with Administrator O'Shaughnessy whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights. (LIC9058 3/22).