complaint·December 14, 2022

An interview with the Transportation Coordinator revealed that IL residents can request transportation services from the facility or request LYFT services since the facility has a contract with Lyft. The Transportation Coordinator also revealed that it is common for IL residents to coordinate their own transportation services without the facility being informed. Interviews with outside sources revealed that the resident requested UBER services to and from a medical appointment. An interview with the Resident Services Coordinator revealed that during the time period in question, the facility was not informed about this transportation request or that the resident was traveling to a medical appointment. Therefore, there was insufficient evidence to support this allegation. Due to lack of corroborating evidence, the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred. LPA Silveira conducted an exit interview with Kurt. At the time of the exit interview Kurt was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.