complaint·March 26, 2024

It was also revealed that staff had no control over phone calls made or received by residents in care. An interview conducted with an outside source 1 (OS1) revealed R1 would screen their calls due to receiving calls from an individual that would cause them to become distressed. It was also alleged the facility failed to provide food of good quality. Records reviews of facility, resident, and an outside source agency revealed R1 had experienced a decline in health and on March 13, 2020, R1 was placed on Hospice. An interview with the ED and Staff 1 (S1) revealed at the time of the complaint due to the COVID-19 pandemic facilities had ceased communal dining and facility staff began delivering residents three meals a day with an option of two choices. A facility records review revealed the meals offered were of nutritional value. Additionally, a resident record review dated, December 3, 2020, disclosed R1 experienced a change in condition and hospice was also treating R1 for anorexia due to a lack of appetite. The records also disclosed R1 did not require a special diet, however due to their lack of appetite R1’s meals were to be reviewed by a caregiver. R1’s Responsible Party (RP) requested no changes to be made to R1’s care plan. [See LIC 811 for Confidential Names] Based on records reviews and interviews, the above-mentioned allegations were determined to be unfounded, meaning that the allegations were false, could not have happened and/or were without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted with ED Norden who was informed they will be provided a copy of this report and Licensee Rights (LIC 9058), whose signature below confirms receipt of these documents.