Complaint·February 22, 2024

Licensing Program Analyst (LPA)Tiffany Holmes conducted an unannounced complaint visit to start an investigation on the above-mentioned allegations. LPA gained access to the facility, identified herself, and met with Lilia Opalec to discuss the purpose of the visit. LPA conducted interviews, made observations, and obtained and reviewed pertinent records. It was alleged that staff hit resident. Interviews revealed that the facility has two staff that are live in and assists the residents. Interviews with staff revealed they have not hit any of the residents. Interviews with residents revealed they have not seen staff hit any of the residents and that they personally have not been hit by a caregiver while at the facility. Interviews with residents did not produce any evidence to show that staff hit resident. It was alleged that staff are not meeting resident's needs. Interviews revealed that they are able to get snacks, food and drinks at any time. Interviews revealed they have not been denied any drinks or food. Staff interviews revealed they offer the residents drinks through out the day and they also offer food and snacks as well outside of times the residents have breakfast, lunch and dinner. Interviews revealed if a resident asks for food or drink they are given the items. Interviews revealed the residents with Dementia are closely monitored regarding their food and drink intake but they are never denied any food or drinks. Interviews with residents did not produce any evidence to show the facilty is not meeting their needs. Based on the evidence obtained from interviews and records review, the complaint allegations are unsubstantiated. An exit interview was conducted with Lilia Opalec and a copy of this report along with\ Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit