complaint·October 3, 2025

[Continuation of LIC 9099] An interview with the facility Administrator revealed they offer options and/or substitutes when requested by residents in care, and at times will make special trips to Sprouts for R1. An interview conducted with Resident 2 (R2) revealed they had lived at the facility for approximately 9 months, and stated staff were very accommodating. R2 also disclosed they were diabetic as well and felt the meals were healthy. R2 disclosed the facility had a variety of food. An additional interview was conducted with Outside Source 1 (OS1) who revealed no complaints regarding the facility's care or food/meals offered at the facility. OS1 disclosed R1 tends to find things to complain about and did not agree with the allegation. LPA, accompanied by the facility Administrator, conducted a tour of the facility kitchen. LPA observed a variety of wheat bread, brown rice, and other non-starchy foods. The Administrator also showed LPA two (2) boxes of Raisin Bran that R1 requests for breakfast each morning. Based on interviews, record reviews, and facility tour, the above listed allegation was determined Unsubstantiated. This finding means the preponderance of evidence standard was not met. An exit interview was conducted with Administrator Ambalada and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) will be provided at the conclusion of the visit. Signature below confirms receipt of the reports.