complaint·September 25, 2025

[Continuation from LIC 9099] The interview with OS1 also disclosed S1 denied ever hitting R1, and stated they were trying to assist R1 change as their clothing was soiled and R1 began yelling and screaming at them. An interview conducted with the Administrator revealed no knowledge of the incident but has noticed R1’s behaviors seemed to have increased, and R1 was very disrespectful towards staff. An interview conducted with S2 revealed they were not present, however S1 had told them they were trying to assist S1 with changing their clothes and they became agitated and swatted S1’s hands away and began yelling at them. An interview with S3 revealed they were a live-in caregiver and corroborated that R1 would have outbursts of behaviors. All staff interviews revealed never witnessing S1 hit a resident in care. An interview conducted with R1 revealed that S1 punched them in the head and hit their arm but didn’t know why, and R1 yelled at them and called them names. Interviews conducted with R2 and R3 both revealed the staff at the facility were great, and they were very happy, and neither had been mistreated by staff nor witnessed other residents be mistreated by staff. The interview with R2 also corroborated that R1 yells at the staff, is testy, and can go off their rails at times. [See LIC 811 for confidential names] Based on interviews and record reviews the above listed allegation was determined Unsubstantiated. This finding means the preponderance of evidence standard was not met. An exit interview was conducted with Administrator Thomas and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) will be provided at the conclusion of the visit. Signature below confirms receipt of the reports.