complaint·June 22, 2022

Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to initiate an investigation into the allegations listed above. LPA met with Executive Director Amy Banaga and explained the purpose of the visit. During today's visit, LPA toured the memory unit of the facility, interviewed seven (7) residents, six (6) staff and reviewed pertinent records. Regarding the allegations "Staff hit residents in care" and "Staff yelling at resident", it was alleged that a resident was overheard to be screaming while being assisted by staff during an adult brief changing and that a slap noise was also overheard. It was further alleged that staff have been overheard to yell at residents to be quiet and get out of the hallway. Seven (7) of seven (7) residents interviewed denied ever experiencing a staff hit them or yell at them in anyway nor did they report any complaints regarding their residency at the facility. Records reviewed indicated identified residents who experience difficulties during bathing and/or brief changing activities and these difficulties are being addressed on an ongoing basis. This agency has investigated the complaint alleging "Staff hit resident in care" and "Staff yelling at resident". We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted and a copy of this report was provided.