complaint·February 13, 2025

Information obtained from interview with R1 corroborated that they refuse to be showered and allow staff to change their bedding. R1 denied that there are odors coming from their room. It was further advised that R1 does not have any issues or concerns. Information from additional witness corroborated the information that they are aware of R1’s refusals to be showered and change their bedding. During a visit, LPA conducted a room tour of R1’s room and observed and no issues were observed. LPA also observed R1’s refusals on logs dated from the month of November 2023, December 2023 and January 2024 . Based on information obtained through interviews, review of documents, and observation, this agency has investigated the complaint alleging facility staff left residents in soiled clothing and facility staff do not keep the facility free of odors. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was discussed with and provided to Sales Director, Carline Callaghan.