complaint·March 28, 2025

dentures, if the dentures were lost by one of the facility staff. Per an interview with Executive Director Jessica Playa and Shawna Emery, Resident Care Coordinator Staff #1 (S1) admitted that they may have misplaced R1s dentures. Additionally, LPA conducted a records review and the resident handbook states "we cannot be responsible for any items brought into the facility that is not listed on the resident personal property and values form". LPA reviewed R1s personal property and values sheet dated 9/22/24, and it does note for R1 to have partial dentures. Further LPA reviewed correspondence an email dated 2/12/25 which included an invoice stating the replacement dentures would cost $4,480.00. The next email reviewed dated 2/19/25 shows that the facility was going to conduct an internal investigation, and there is no further written correspondence to date in regards to the matter. Based on observation, interview and records review the allegation of Staff did not safeguard resident's personal belongings is substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. A citation will be issued in accordance with the California Code of Regulations (Title 22, Division 6, Chapter 8). An exit interview was conducted and a copy of this report, 9099D, appeal rights and LIC811-Confidential names list was reviewed and provided to Jessica Playa, Executive Director.