complaint·March 27, 2024

[Continued from 9099] Regarding allegation, “staff did not communicate with responsible party of fee increases for resident’s care plan”, it was alleged that the facility increased cost in care level for R1 without having a meeting with responsible party. Interviews with facility staff revealed that they do not schedule a meeting every time there is a change in care level pricing. Review of admission’s agreement had no mention of required meetings when changes in care level costs. Admission’s agreement section “Change in Services” states “If Westmont at San Miguel Ranch determines through an assessment, that you require additional services or a different care program than the one in which you are participating , you agree to the new additional services or care program appropriate to your needs. The rate for the new service or care program shall apply immediately. The community will give you written notice of a care change and corresponding rate increase within two (2) business days after providing newly assessed services.” Interview’s with outside sources revealed that R1’s responsible party did not receive notification of increase in care level cost. Facility provided LPA documentation showing that changes to service plan was emailed to R1’s responsible party on 12/20/2023. Review of records revealed that R1 required more assistance with ADL’s on updated assessment dated 12/20/2023. Interview’s with outside sources revealed that R1 did require more assistance with ADL’s since the last assessment that was conducted in 6/9/2023. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today. An exit interview was conducted with Resident Services Director Eva Amorim . A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Resident Services Director Eva Amorim whose signature below verifies receipt of these rights.