complaint·March 17, 2023

took the written lunch orders and the orders were sent to the kitchen. The residents were provided with beverages during this interval. The food items were served within fifteen to twenty minutes. Based on interviews with residents, staff and outside sources, this was a reasonable time interval for individual food preparation and service. Interview with staff revealed facility is to serve meals ordered within thirty minutes. Interviews with residents also revealed that they could not recall any instances with issues with food service. It was reported that unknown residents were being yelled at by a staff in the dining area. Interviews with the residents, staff, and outside sources did not yield evidence to conclude that staff yelled at residents while in care. Based on the review of records, observations and interviews, the preponderance of the evidence standard was not met to prove food service was inadequate and that residents are being yelled at by staff members while in care. Therefore, the allegations are unsubstantiated. An exit interview was conducted with Cristi Ostreng, Director of Assisted Living to whom a copy of this report, and the Licensee Appeal Rights (LIC 9058 03/22) were provided.