complaint·November 17, 2023

There are 6 maintenance assistants who the work orders are assigned to by category (plumbing, electrical, etc.). The front desk reception area originates the work order’s through their internal system. When a work order is submitted, their system then sends out a signal to their work cellular phone informing them of a new work item. There may be times when unexpected occurrences transpire, and a work order may not be submitted through their internal system, but the work would still be completed. Interview with Enliven Director said that they were unaware that there was an issue with R1’s bathroom until they received a notice from the family about one week ago which was immediately addressed. According to the Executive Director, it took the facility about three days to ensure the toilet and the “worm” issues were addressed. A review of maintenance records revealed that a work order was submitted on or about September 7, 2023, for a toilet cover in R1’s suite to be fixed. There was only one work order specifically for R1’s toilet cover submitted in their internal system in the last six months. An email dated November 08, 2023, revealed that the toilet cover was still needed and the tank was in need to be sanitized due to worms. Video footage was made available and disclosed there were small worm-like insects inside the lavatory tank. On November 17, 2023, LPA toured the facility. During the tour, LPA entered into R1’s room and observed the toilet cover was fixed and there were no worms in R1’s lavatory tank. Based on the evidence obtained there is enough evidence to support the allegation. Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during staff and outside source interviews, records reviewed, and LPA observations, there is sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be substantiated. California Code of Regulations, Title 22, Division 6, Chapter 8, is being cited on the attached LIC9099D. The report was discussed, plan of correction was jointly developed and cleared, and an exit interview was conducted with Executive Director David Armour and Perla Provencal, Director of Assisted Living . A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Executive Director David Armour at the conclusion of the visit. The signature below confirms the receipt of these documents.