complaint·September 5, 2025

Interview with R2 revealed that R2 has asked multiple times for assistance in eating and has waited up to thirty minutes for assistance. R2 also revealed that they must plead to staff to be taken to the dining room to eat as R2 does not want to be in room all day. Based on interviews conducted, review of records, including outside sources records, a preponderance of evidence exists to support the allegation. A deficiency is cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Business Office Manager Kristin Molina Kristin Molina to whom a copy of this report, Appeals rights, LIC9099 C and LIC9099D were provided to. It was also alleged that staff did not ensure R1 was properly positioned in recliner and was often found slouched in recliner. Interview with outside source revealed that R1 had not been observed being left in recliner in slouching position for an extended period. Interview with staff revealed R1 was repositioned often. Based on interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Business Office Manager Kristin Molina , to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.