Complaint·February 27, 2023

[Continued from LIC9099, Page 2 of 2] for their diminished dining services. Facility records and interviews with residents indicated that there were many that were unhappy with the discourse involved around the petition. On May 6, 2022, Executive Director Meegan Kline sent a letter out to residents to lay out concerns and explanations on what had been done to address the concerns being discussed. On May 26, 2022, facility representative Warren Speiker spoke with the Resident Council to discuss any concerns regarding the facility's financial status and the diminished food service. Speiker also held a town hall with the residents of the facility on June 8, 2022 to discuss the same issues. On July 19, 2022, administrative staff held a meeting with R1 to further discuss their concerns and their behavior towards other residents regarding the petition. Based on the evidence obtained during the complaint investigation, the allegation that facility did not provide a comfortable environment for residents is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director; a copy of this report and Licensee's Rights (LIC9058) were provided.