Complaint·October 18, 2023

Staff interviews indicate that although R1 requires incontinence care the resident commonly refuses the care. Staff does check R1 which is documented in the resident's care records. The affected resident's Progress Notes revealed no lapse in incontinence care. R1 was interviewed and stated that they are independent and do not require incontinent care. The resident said it is very rare that they wait for staff to assist them to the restroom or change them. The resident again for clarity told LPA that they do not require assistance with toileting. The resident also told LPA that they recently received a room change which has its own restroom so care is definitely not needed. The resident did not know why the allegation was made as they do not have a complaint regarding incontinent care. Interviews with outside sources did not produce information to corroborate the allegation. Outside agencies stated that the facility keeps them informed of issues related to residents involved in their programs. Outside advocate agencies did not have information to support the allegation and said the facility is generally well managed. LPA's observation during the walk through of the facility did not present evidence that residents are not being changed regularly. There were no malodorous odors present; a common condition present where residents are receiving regular toileting assistance. The Department has investigated the allegation that a resident is not receiving timely toileting assistance. Based on interviews and record review the investigation failed to produce evidence to support the allegation. The preponderance of evidence standard was not met; therefore, the allegation is deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Assistant Administrator, Cho, whose signature below confirms receipt of these rights.