Complaint·January 14, 2025

[Continued from 9099] Review of records revealed Residents in the facility have conflict history with other residents, disorientation and sometimes have inappropriate affection with other residents. Staff interviews revealed the staff step in and assist with preventing inappropriate interactions between residents. The staff will intervene to keep the residents safe. Interviews revealed the staff understand and are trained for dementia resident behaviors. Records review indicates staff are informed of behaviors upon residents’ entry to facility. Outside Source interview and Resident #1 (R1) [See LIC 811 Confidential Names List for a description of C1]. Interview revealed contradictory statements regarding details of the allegations. Interviews further revealed the staff redirected residents to protect R1’s personal rights. Based upon the foregoing, the above listed allegation is unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegation is not valid. An exit interview was conducted with Executive Director Brandon Cho, and a copy of this report and Licensee Rights (LIC9058 03/22) were provided at the conclusion of the visit.