Complaint·May 13, 2025

Continued from 9099) Interviews with staff, resident family members, and an outside source do not corroborate the allegation. Staff members' interviews reveal that they use a radio system to communicate and cooperate to respond within a few minutes of each resident's request for help using their call button. LPA observations on several occasions and an interview with an outside agency, that frequents the facility, confirm that call button requests are responded to promptly. LPA observations of the call light board system in the front lobby indicates in a 30 min time period floor 1 and 2 had 6 call light requests with an average response time of 1.8 minutes. Floor 4 had two call light request with an average response of 3.5 minutes. Interview with the executive director confirms the facility has a a call light/button request system as well as a video monitor system and the all staff are training to respond in a timely manner of the call button request being activated within the room of the resident. The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed UNSUBSTANTIATED. An exit interview was conducted with Brandon Cho, Administrator. A copy of this report was provided and their signature on this report confirms receipt.