complaint·December 21, 2022

Pertaining to the allegation, “Staff do not maintain facility at a comfortable temperature for resident," it was alleged the bedroom of Resident One (R1) is cold and the resident is uncomfortable. Interviews revealed R1 has been known to open their bedroom exit door, causing cool air to come into the room. A tour of the facility revealed the home does have central heating, which is in working condition. Interview revealed the bedroom of R1 is occasionally cold, however, staff will accommodate the resident by turning on the heater. Additional interviews with residents revealed the temperature in the home is cold, however, requests by the residents to increase the thermostat have not been made. Therefore, based on interviews, this allegation is deemed UNSUBSTANTIATED. Regarding the allegation, "Staff do not answer telephone calls," it was alleged the facility is not answering telephone calls made to or regarding R1. Staff interviews revealed calls are not denied to R1 that are made to the facility land line. It was reported R1 also has a cell phone and receives calls on the device as well. R1 was interviewed and reported the staff have handed over the facility telephone when they have received a call. R1 also confirmed their cell phone is working and they have received calls in the last few days. Additional resident interviews could not corroborate or refute the validity of the allegation. Therefore, based on interviews, this allegation is deemed UNSUBSTANTIATED. Regarding the allegation, "Facility does not encourage socialization," it was alleged R1 remains in their bedroom and is not encouraged to socialize. Interviews revealed R1 enjoys remaining in their bedroom and does not come out frequently. According to Administrator, Naghibi, R1 was approved to attend a senior center, however, the resident declined to attend. R1 was interviewed and denied the allegation. Additional resident interviews revealed socialization does occur when meal periods take place and/or during group outings. Therefore, based on interviews, this allegation is deemed UNSUBSTANTIATED. Pertaining to the allegation, "Resident is not treated fairly," it was alleged facility staff permit other residents to utilize a portable heater, while R1 is not. A tour of the facility revealed there to be one portable heater in one (1) of five (5) resident bedrooms. Additionally, the LPA observed central heating to be available and in working order. R1 was interviewed and stated they had requested a heater; however, they did not get a response from staff. R1 also reported staff do turn on the central heater when requested. Additional resident interviews could not corroborate or refute the validity of the allegation. Therefore, based on interviews and observation, this allegation is deemed UNSUBSTANTIATED. A finding that the complaint is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. This report was reviewed with Naghibi and a copy was provided. allegation may have happened or is valid, there is not a preponderance of the evidence to prove the alleged violation occurred. This report was reviewed with Naghibi and a copy provided.