complaint·September 21, 2021

Staff reported that they take residents to the bathroom in common areas individually every two (2) hours or more often as needed to meet residents’ needs. In addition, for residents that are not as independent and need more incontinence care they are taken to their rooms to be cleaned up and refreshed as needed. Interviews with outside sources consistently reported that they had no problems with the care being provided at the facility and that R1 did not voice any issues with incontinence care and privacy. LPA attempted to interview residents; however, due to their cognitive abilities they were not able to provide any relevant information. The Department has investigated the above-mentioned allegation and has found that based upon interviews, record review, and observations, there is insufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Therefore, this allegation is deemed unsubstantiated. An exit interview was conducted with Resident Services Director, Janine Cabrera and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to the Administrator Aguilar and Resident Services Director, Cabrera via electronic mail. An electronic receipt of confirmation was requested to be sent by the Administrator upon receipt of the documents.