Inspection visit

complaintJanuary 21, 2026

EL CAJON SENIOR CARE HOMELicense 3746037221 citation on this visit

1 citation recorded

Inspector’s narrative

What the inspector wrote

[CONTINUED FROM LIC 9099] The available records and interviews showed: According to R1’s Admissions Agreement, R1 moved into the facility in September 2024, and R1’s monthly rent was payable to Licensee on the 1st day of each month. Beginning November 2025, R1 stopped making rent payments to Licensee. (R1 still had a past-due balance owed to Licensee as of the filing of this complaint.) Licensee subsequently issued a 30-day-notice / eviction letter to R1. This letter was dated 11/01/2025 and stated that R1 was required to vacate the premises no later than 11/30/2025. However, CCR 87224(a)(1) states that a Licensee may not initiate an eviction action against a resident until there is a balance owed that is more than ten (10) days past due; it was therefore incorrect to date the letter 11/01/2025. Interviews showed that Licensee in practice did not serve this eviction letter to R1’s acting representative until 11/12/2025. The Department also found that the letter did not contain other elements required by law (which will be addressed in a separate Case Management visit report). The totality of available evidence showed that the eviction letter which Licensee served to R1 during November 2025 was invalid. Interviews further showed: On 01/14/2026, R1 was transported from the facility to a hospital emergency room. Hospital staff medically evaluated R1 and determined that R1 was safe and ready to be discharged back to the facility, the same day. However, Licensee told hospital staff that they refused to accept R1 back to the facility, and that R1’s room (still with R1’s personal belongings in it) was no longer reserved for R1. The evidence shows that Licensee, in practice, physically evicted R1 from their facility, against R1’s will, without following the legal process. According to HSC 1569.683(a)(4), “In order to evict a resident who remains in the facility after the effective date of the eviction, the residential care facility for the elderly must file an unlawful detainer action in superior court and receive a written judgment signed by a judge,” and said resident must be served with the summons and complaint. Based on records and interviews, a preponderance of evidence exists to show that Licensee unlawfully evicted R1. The allegation is therefore Substantiated, and one (1) deficiency was cited for it per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D page). A Plan of Correction was jointly developed with the Licensee. An exit interview was conducted with Licensee/Administrator Dawn Sasso-Toth and House Manager Melissa Cherry, to whom a copy of this report, the LIC 809-D page, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

Citations

7 citations recorded^*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

87468.2(a)(20)Type B
87468.2 Additional Personal Rights of Residents in Privately Operated Facilities: “(a) …residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: (20) To be protected from involuntary transfers, discharges, and evictions. A licensee shall not involuntarily transfer or evict residents for reasons other than those permitted by state law or regulations and shall comply with all eviction and relocation protections for residents…” This requirement was not met, as evidenced by: Based on records and interviews, Licensee did not ensure that 1 of 6 residents (R1) in their privately operated residential care facility for the elderly was protected from involuntary eviction. This posed a potential health, safety, and personal rights risk to persons in care.
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87224(d)(1)(B)Type B
87224 Eviction Procedures : “(d)(1) The notice to quit shall include the following information: (B) Resources available to assist in identifying alternative housing and care options…” This requirement was not met, as evidenced by: Based on records review, in the notice to quit regarding 1 of 6 residents (R1), Licensee did not include resources available to assist in identifying alternative housing and care options, to include referral services and case management organizations. This posed a potential personal rights risk to persons in care.
87224(d)(1)(C)Type B
87224 Eviction Procedures : “(d)(1) The notice to quit shall include the following information: (C) A statement informing residents of their right to file a complaint with the licensing agency, as specified in Section 87468, subsection (a)(4), including the name, address and telephone number of the licensing office with whom the licensee normally conducts business, and the State Long Term Care Ombudsman office.” This requirement was not met, as evidenced by: Based on records review, in the notice to quit regarding 1 of 6 residents (R1), Licensee did not include a statement informing residents of their right to file a complaint with the licensing agency, as specified in Section 87468, subsection (a)(4), including the name, address and telephone number of the licensing office with whom the licensee normally conducts business, and the State Long Term Care Ombudsman office. This posed a potential personal rights risk to persons in care.
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87224(d)(1)(D)Type B
87224 Eviction Procedures : “(d)(1) The notice to quit shall include the following information: (D) The following exact statement as specified in Health and Safety Code Section 1569.683(a)(4): ‘In order to evict a resident who remains in the facility after the effective date of the eviction, the residential care facility for the elderly must file an unlawful detainer action in superior court and receive a written judgment signed by a judge. If the facility pursues the unlawful detainer action, you must be served with a summons and complaint. You have the right to contest the eviction in writing and through a hearing.’” This requirement was not met, as evidenced by: Based on records review, in the notice to quit regarding 1 of 106 residents (R1), Licensee did not include the following exact statement as specified in Health and Safety Code Section 1569.683(a)(4): “In order to evict a resident who remains in the facility after the effective date of the eviction, the residential care facility for the elderly must file an unlawful detainer action in superior court and receive a written judgment signed by a judge. If the facility pursues the unlawful detainer action, you must be served with a summons and complaint. You have the right to contest the eviction in writing and through a hearing.” This posed a potential personal rights risk to persons in care.
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87224(f)Type B
87224 Eviction Procedures: “(f) A written report of any eviction shall be sent to the licensing agency within five (5) days.” This requirement was not met, as evidenced by: Based on records review, Licensee did not send a written report of eviction regarding 1 of 6 residents (R1) to the licensing agency within five (5) days. This posed a potential personal rights risk to persons in care.
87355(e)(2)Type A
87355 Criminal Record Clearance: "(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1569.17(b) shall prior to working, residing or volunteering in a licensed facility: (2) Obtain a California clearance or a criminal record exemption as required by the Department…” This requirement was not met, as evidenced by: Based on record review and manager interviews, Licensee did not ensure that 1 of 9 staff (S2) obtained a California clearance or a criminal record exemption as required by the Department, prior to working in the licensed facility. This posed an immediate safety risk to 5 of 5 residents (Resident #2 through Resident #6) in care.
87412(f)Type B
87412 Personnel Records: “(f) All personnel records shall be available to the licensing agency to inspect, audit, and copy upon demand during normal business hours.” This requirement was not met, as evidenced by: Based on LPA observation and staff interviews, for 9 of 9 staff (S1 through S9), Licensee did not ensure that their personnel records were available to the licensing agency to inspect, audit, and copy upon demand during normal business hours. This posed a potential safety risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the January 21, 2026 inspection of EL CAJON SENIOR CARE HOME?

This was a complaint inspection of EL CAJON SENIOR CARE HOME on January 21, 2026. 1 citation were issued: 1 Type B.

Were any citations issued to EL CAJON SENIOR CARE HOME on January 21, 2026?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "87468.2 Additional Personal Rights of Residents in Privately Operated Facilities: “(a) …residents in privately operated ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLD View original report

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Data from CCLD public records. Last updated May 25, 2026. If you believe any information is inaccurate, report it here.

complaint·January 21, 2026