Complaint·March 12, 2024

It was alleged that staff not following resident's care plan. Interviews revealed there were no documentation of the care plan being changed. R1's care plan shows that they will conduct their own showers on Monday, Wednesday and Fridays. After a records review, there was no documentation that showed the facility was not following the care plan. The care plan and physicians report dated 11/22/2021 stated that R1 was able to bathe and dress and handle toileting needs. There were no witness statements to support the allegation that staff not following resident's care plan. It was alleged that staff did not notice resident's change in condition. Interviews revealed that R2 was sick. Interviews revealed that R2 was tested for Covid and received a negative test. R2's condition did not change, R2 had a cold and the staff followed all protocols and made sure the resident was taken care of and tested. The resident received meals in their room and although they were not positive for covid they treated this incident as such and R2 was isolated as if they were covid positive. There were no witness statements to support the allegation that staff did not notice resident's change in condition. The allegations of resident eloped, staff not following resident's care plan and staff did not notice resident's change in condition were therefore determined to be unsubstantiated, since the preponderance of evidence standard was not met. An exit interview was conducted with Jose "Joey" Collado, Executive Director & Amy Salvador Resident Service Director A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided and their signature on this report confirms receipt of the Licensee Rights.