Complaint·August 2, 2023

Licensing Program Analyst (LPA), Natasha Persaud concluded the investigation regarding the above mentioned allegation. LPA met with Staff, Petra Galindez. During the investigation, the facility was toured, records requested, and interviews conducted with staff, residents, and outside sources. It was alleged that staff handled residents in a rough manner. It was reported staff were pulling resident’s arms and legs when they change them. Staff interviews revealed they do not handle residents in a rough manner and take their time when providing direct care. Outside source interviews indicated they have not witnessed residents handled in a rough manner. Interviews conducted with residents provided conflicting information. The administrator’s interview revealed denial of residents being handled in a rough manner. Based on interviews, the investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Staff, Petra Galindez whose signature below confirms receipt of these rights.