Complaint·July 23, 2025

Based on interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California code of Regulations, Title 22, Division 6 & Chapter 8 is being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Staff, Petra Galindez whose signature below confirms receipt of these rights. [See LIC 811 Confidential Names List to identify Resident #1] The administrator explained they are at the facility daily and observe staff cooking the food, but also stated they have frozen foods as well. The administrator denied residents being served half frozen hot dogs and added they serve meals of nutritional value. It was also alleged that the licensee did not provide planned activities for the residents. On 06/15/21, LPA observed residents laying in their beds. The administrator’s interview indicated the residents have some sort of mental condition. Therefore, it can be a challenge to get the residents to participate in activities. However, the facility has activities and offers them to the residents. The administrator explained the residents have different preferences for activities, such as using the computer and word puzzles. Some residents prefer walking and residents that receive hospice services prefer to be in bed. The administrator also stated they spend a lot of time conversing with a resident like a companion, as an activity, which assists with brain stimulation. Resident interviews confirmed they have activities they prefer such as using their computer or watching television. Staff interviewed said they have plenty of activities, but the residents never want to participate. Staff offer activities and the residents refuse so they don't force them. During the course of the investigation, interviews were conducted. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Staff, Petra Galindez whose signature below confirms receipt of these rights.