Complaint·April 14, 2026

The administrator explained residents are allowed to smoke outside. Residents stated they were able to go outside to smoke but staff made it uncomfortable by making it a big deal and grabbing their arms. Resident interviews confirmed the staff did not treat the residents with dignity. Resident interviews corroborated that staff treated the male residents meanly by disrespecting them. Due to being mistreated, a resident wanted to use the facility phone but was scared to ask due to the way they were being treated. Residents also stated the staff make them stay in their rooms. Based on interviews which were conducted and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California code of Regulations, Title 22, Division 6 & Chapter 8 is being cited on the attached LIC 9099D. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator, Raushon Ahmed whose signature below confirms receipt of these rights. During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegation. The allegation was deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 03/22) were provided to Administrator, Raushon Ahmed whose signature below confirms receipt of these rights.