Complaint·May 20, 2025

(Continuation of LIC9099) During the same visit, R2 modified their debit card information. S1 was present and instructed both R1 and R2 on the response to the financial institution staff. After the visit, interviews and bank surveillance revealed that S1 and S2 made withdrawals totaling $5,300, between November 2024 through January 2025, which was unusual account activity compared to the resident’s account history. The Department reviewed facility records which included admission agreements, physician’s reports, and Individual Service Plans (IPP) for both R1 and R2. Based on record review, R1 and R2 were not able to manage their own cash resources due to underlying cognitive medical conditions. The Department interviewed S1 who reported that the cash was withdrawn to purchase items for R1. R2 receives supplemental income through a third-party source. It was noted that R2 owed the facility funds for rent. According to financial statements, admission agreement and baking records, R2 lived at the facility since February 2023, but they did not receive their supplementary income until October 2024, after which the facility collected R2's supplementary income to satisfy invoices for past rent owed until November 2024. Facility invoices were inspected which revealed three separate payments for R1’s “SSI portion” in the amount of $1,398.07 on 11/19/25, 11/27/25, and 12/7/25. Three additional payments were recorded in the amount of $1,420.07 on 1/6/25, 2/6/25, and 3/6/25, which indicated that the amounts of the withdrawals did not exceed the amount R2 owed for November 2024 to January 2025. Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during staff and outside source interviews, and records reviewed, there is insufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be unsubstantiated. The report was discussed, and an exit interview was conducted with Licensee Paulo Ordinanza. A copy of this report along with Licensee/Appeal Rights (LIC9058 3/22) were provided to Licensee Ordinanza at the conclusion of the visit. The signature below confirms the receipt of these documents.