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Inspection visit

complaint

HERITAGE HILLSLicense 3746037783 citations on this visit
3 citations recorded

Inspector’s narrative

What the inspector wrote

It was alleged staff did not assist residents with dressing needs. It was reported to the Department staff would leave residents in dirty clothes and not assist them with dressing. Interviews with internal and external sources revealed it residents were witnessed with dirty clothing and wearing clothing for several days. Interviews with internal sources corroborated it was the staff’s responsibility to assess and assist residents with dressing needs daily. It was alleged staff was drinking while on duty. It was reported to the Department one staff member was witnessed to be under the influence of alcohol at the facility. Interviews with internal and external sources revealed Staff #1 (S1) had been witnessed to be intoxicated while at work on multiple occasions. Interviews and review of records corroborated S1 was no longer employed at the facility. Based on evidence obtained, the preponderance of evidence standard was met, therefore, the allegations were Substantiated. The deficiencies were cited in accordance with California Code of Regulations, Title 22, and listed on the LIC 9099D. A plan of correction was jointly formulated with Business Office Director, Amanda Togia, Resident Service Director, Yesenia Reyes. An exit interview was conducted with Business Office Director, Amanda Togia, Resident Service Director, Yesenia Reyes, to whom a copy of this report, LIC 9099D and Licensee/Appeals Rights (LIC 9058) were provided via email. An email read receipt confirms the documents were received.

Citations

3 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87303(a)Type B

    87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors. This requirement was not as evidence by: Based on interviews and observations, the Licensee did not ensure the facility was clean and sanitary, whcih posed a potential health, safety, and personal rights risk to 69 of 69 persons in care.

  • 87411(a)(Type B

    87411 Personnel Requirements - General (a) Facility personnel shall at all times be sufficient in numbers, and competent to provide the services necessary to meet resident needs. In facilities licensed for sixteen or more, sufficient support staff shall be employed to ensure provision of personal assistance and care as required in Section 87608, Postural Supports. Additional staff shall be employed as necessary to perform office work, cooking, house cleaning, laundering, and maintenance of buildings, equipment and grounds. The licensing agency may require any facility to provide additional staff whenever it determines through documentation that the needs of the particular residents, the extent of services provided, or the physical arrangements of the facility require such additional staff for the provision of adequate services. This requirement was not met as evidence by: Based on interviews and review of records, the Licensee did not ensure staff were competent to provide services necessary, which posed a potential health, safety, and personal rights risk to 69 of 69 persons in care.

    Read full inspector narrative
  • 87464(f)(4)Type B

    87464 Basic Services (f) Basic services shall at a minimum include:(4) Personal assistance and care as needed by the resident and as indicated in the pre-admission appraisal, with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications, as specified in Section 87608, Postural Supports. This requirement was not met as evidence by: Based on interviews, the Licensee did not ensure staff assisted residents with activities of daily living such as dressing, which posed a potential health, safety and personal rights risk to 69 of 69 person in care.

FAQ · About this visit

Common questions about this visit

What happened during the May 18, 2023 inspection of HERITAGE HILLS?

This was a complaint inspection of HERITAGE HILLS on May 18, 2023. 3 citations were issued: 3 Type B.

Were any citations issued to HERITAGE HILLS on May 18, 2023?

Yes, 3 citations were issued (0 Type A, 3 Type B). The first citation was for: "87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Mainte..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.