Skip to main content
ReadyRule homepageReadyRule

Inspection visit

complaint

HERITAGE HILLSLicense 374603778
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

(Continued from LIC9099) Staff interview and records review revealed that the incident was investigated internally, confirming that R1 experienced an acute symptom of physical aggression from a preexisting medical condition. Staff interviews and records review showed that staff documented the behavioral incident, assisted both residents with medical care, and notified resident physicians and the Responsible Parties timely. Outside sources interviewed stated that the facility had supervision concerns during the timeframe of the complaint allegation; however, no interviews or records corroborated that there was a lack of supervision at the time of the incident. Based on interviews, observations and records review, a preponderance of evidence does not exist to prove that the alleged violation(s) occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Executive Director Stefanie Ancheta , to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type B

    87468.1(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met, as evidenced by: Based on interviews, Licensee did not accord 1 of 70 residents (R1) dignity in their personal relationships with staff. This posed a potential personal rights risk to persons in care.

  • 87625(b)(2)(3)Type B

    87625(b)..."Licensee shall be responsible for ensuring (2)...that incontinent residents are checked... when they are known to be incontinent...(3) incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement was not met, evidenced by: Based on interviews and observations, Licensee did not: check residents when known to be incontinent, ensure residents' were clean/dry, or ensure the facility remained free of odors of incontinence. This posed a potential health risk to 70 of 70 residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 6, 2023 inspection of HERITAGE HILLS?

This was a complaint inspection of HERITAGE HILLS on November 6, 2023. The inspection found no deficiencies and no citations were issued.

Were any citations issued to HERITAGE HILLS on November 6, 2023?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

Share this reportEmail

Next steps

If this is your facility,claim this pageand correct anything the record gets wrong. Free.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.