Skip to main content
ReadyRule homepageReadyRule

Inspection visit

complaint

HERITAGE HILLSLicense 374603778
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

(Continued from LIC9099) Records review and LPA observations revealed that the facility has meal times posted on the activities calendar on each floor and snack times posted on the weekly menus. LPA directly observed mealtimes during prior unannounced visits and did not observe or hear concerns from residents, staff or Responsible Parties that food service was consistently late. Based on interviews, direct LPA observations and records review, the investigation did not yield sufficient evidence to conclude that staff failed to meet the needs of residents. Based upon the foregoing, the allegation is UNSUBSTANTIATED. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Stefanie Ancheta, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type B

    87468.1(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met, as evidenced by: Based on interviews, Licensee did not accord 1 of 70 residents (R1) dignity in their personal relationships with staff. This posed a potential personal rights risk to persons in care.

  • 87625(b)(2)(3)Type B

    87625(b)..."Licensee shall be responsible for ensuring (2)...that incontinent residents are checked... when they are known to be incontinent...(3) incontinent residents are kept clean and dry and that the facility remains free of odors from incontinence. This requirement was not met, evidenced by: Based on interviews and observations, Licensee did not: check residents when known to be incontinent, ensure residents' were clean/dry, or ensure the facility remained free of odors of incontinence. This posed a potential health risk to 70 of 70 residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 6, 2023 inspection of HERITAGE HILLS?

This was a complaint inspection of HERITAGE HILLS on November 6, 2023. The inspection found no deficiencies and no citations were issued.

Were any citations issued to HERITAGE HILLS on November 6, 2023?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

Share this reportEmail

Next steps

If this is your facility,claim this pageand correct anything the record gets wrong. Free.

Researching this visit professionally?Book a 15-minute calland we will walk through what we have on file.

Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.