complaint·August 21, 2024

Residents interviewed did not expressed concern regarding incontinence care being not satisfactory. A review of facility records revealed invoices for incontinence care products were regularly purchased for the facility residents. The invoice consisted of small, medium, large, and extra-large adult briefs, wipes, and gloves. Records also indicated that the facility staff did in-service training for incontinence care, which included how to properly change residents with incontinence care and care for incontinence needs in older adults. LPA observations revealed a sufficient amount of incontinence products in the backstock area. LPA also observed that the facility was not malodorous of urine or feces. Outside sources revealed that residents are well taken care of, and they had no issues with incontinence care for their client. This agency has investigated the complaint alleging staff left resident in a soiled diaper for a prolonged period of time. The department has found that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred, therefore the above allegation is found to be UNSUBSTANTIADED. An exit interview was conducted, and report was reviewed with the licensee/facility representative.