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Inspection visit

Follow-up on corrections

HERITAGE HILLSLicense 3746037781 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analysts (LPAs) Hannah Rodgers and Sabel Martinez conducted an unannounced Case Management visit to address a deficiency discovered during a complaint investigation. LPAs were welcomed by, identified themselves to, and discussed the purpose of the visit with Executive Director Mike McCoy. The complaint investigation was regarding an altercation between Resident #1 (R1) and Resident #2 (R2). [ See LIC811 Confidential Name List for identification of select person identifiers used in this report.] It was discovered the facility did not conduct a reappraisal of R2 to determine if the facility was an appropriate placement after R2, who exhibited multiple aggressive behaviors towards staff and residents. The facility did not reappraise the resident after the resident demonstrated behavioral expressions resulting in harm to others. This deficiency was cited in accordance with California Code of Regulations, Title 22 (refer to the attached LIC 809-D). A plan of correction was jointly formulated with Executive Director McCoy. An exit interview was conducted with McCoy, to whom a copy of this report, LIC 809-D, LIC811, and Licensee Rights (LIC9058), were provided.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87464(f)(1)Type A

    87464 Basic Services(f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c).This requirement was not met as evidenced by: Based on record review and interviews, the licensee did not ensure that R1 was provided care and supervision, which posed an immediate health, safety, and personal rights risk to 1 (R1) of 64 residents in care.

  • 87463(c)(3)Type A

    Reappraisals (c) If the licensee observes or is made aware of behavioral expression, as defined in Section 87101, that has caused or may cause harm to the resident or others, the licensee shall document all of the following in the resident’s reappraisal: (3) Interventions to be implemented to minimize the risks to the health and safety of the resident or others associated with the resident's behavioral expression. The licensee shall use the least restrictive intervention to manage the behavioral expression based on the individual needs of the resident. This requirement was not met as evidenced by: Based on record review and interviews, the licensee did not ensure that R2 received a reappraisal after a significant change in condition and behavioral expression to minimize risks to other residents in care. This posed an immediate safety risk to 70 of 70 residents in care.

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FAQ · About this visit

Common questions about this visit

What happened during the February 24, 2025 inspection of HERITAGE HILLS?

This was a other inspection of HERITAGE HILLS on February 24, 2025. 1 citation were issued: 1 Type A (serious).

Were any citations issued to HERITAGE HILLS on February 24, 2025?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "87464 Basic Services(f) Basic services shall at a minimum include: (1) Care and supervision as defined in Section 87101..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.