complaint·September 22, 2025

LPMII RA, Donna Teutschel, conducted a telephone interview with Administrator, Mike McCoy. The investigation did not produce definitive supporting evidence or supporting witness statements to substantiate an allegation of neglect or lack of supervision on the part of Heritage Hills staff that caused or contributed to resident (R1) being assaulted by resident (R2) which resulted in injuries to R1. Although it was established that R2 had become more agitated and agressive he had not been physically violent with any other residents. Although the actual circumstances that led to the altercation wasn't witnessed, staff did observe R2 dragging R1 out of his room and dragging R1 down the hall, bleeding from her head area with a laceration to her forehead and a large hematoma. The staff interviewed acknowledged memory care resident R1 had “peeked” into the incorrect room occasionally but would appear to realize she was at the wrong room and then proceed down the hall. There were no witnesses to R2 striking or punching R1. The Oceanside Police Department responded to the incident and conducted an investigation. It was determined the case would not be pursued criminally and it could not be established the incident occurred due to staff neglect. The Department has determined the complaint finding to be Unsubstantiated.