complaint·January 6, 2026

(Continued from LIC9099, Page 1 ) Interviews with staff demonstrated knowledge of the rights of residents. Staff consistently reported no knowledge of other staff members who were rough or caused injuries to residents. Staff consistently reported that they observe aggressive behaviors from residents and know that acting aggressive or rough in return will only exacerbate the problem. Interviews with Residents corroborated staff interviews that staff are not physically aggressive when caring for residents. Resident 2 (R2) stated that care staff are normally friendly and helpful in their daily life. Interviews with Outside Sources corroborated staff and resident interviews noting that staff are not physically aggressive with residents. Outside Source 2 (OS2) reaffirmed that they have not witnessed physical or rough mannerisms from staff when caring for residents, however they have noticed that staff can become exacerbated when communication between staff and residents breaks down during care services. LPA Observations of the staff interacting with residents revealed that staff are patient, helpful, and attentive when helping residents in their activities of daily living. Record review revealed that Resident 1 (R1) is legally blind, with a dementia diagnosis, and requires help in many of their activities of daily living. Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Business Office Director Amanda Togia , to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.