complaint·April 26, 2025

Regarding the Allegation : Facility refusing to allow resident additional care. This complaint alleged that the facility did not allow R1 hospice care. Records review indicate the following: Physician report indicate R1 nonverbal and has health issues. Incident report indicates that resident had a fall and hospice nurse was called. Admission agreement indicates that resident moved into the facility on 05/20/2024. Takara hospice visit notes indicate that resident was given hospice services from 10/15/2024 to 01/17/2025. Takara Hospice nursing notes indicates that resident passed away on 01/18/2025. Interviews indicate the following: 2 out of 2 staff deny the allegation. R1-R6 could not answer any questions due to health issues and was non-verbal. Based on interviews and supporting documentation, the preponderance of evidence standard has NOT been met therefore, the allegation of “facility refusing to allow resident additional care” is found to be UNSUBSTANTIATED. No deficiencies cited during today's visit. An exit interview was conducted, and a copy of the Complaint Report were provided to the Staff Clara Bactad (S1).