Complaint·April 19, 2021

It was alleged that R1 was not adequately fed. Interviews with staff revealed that the facility provides three meals per day along with snacks. Staff attempt to provide foods that residents request. Interviews with outside sources did not support the allegation. A tour of the facility was conducted, and a varied and ample supply of perishable and non-perishable food was observed. Review of R1’s records revealed R1 did not require a special diet and did not require assistance with feeding. The Department was unable to interview R1. Interviews with residents did not support the allegation. Residents stated a varied menu is provided. Meals provided are sufficient to satiate them and snacks are provided. Approximate meal times were within regulation. It was alleged that Staff #1 (S1) yelled at R1. Interviews with staff and outside sources did not support the allegation. S1 denied having yelled at R1 or other residents. The Department was unable to interview R1. Interviews and LPA observation also revealed that S1 speaks with a naturally loud voice. Outside sources corroborated that there may be misinterpretations, possibly due to cultural differences. S1 affirmed that although they have a loud speaking voice, there is no ill-intent. The Department has investigated the above-mentioned allegations and has found that based upon interviews, record review, and observations, there is insufficient evidence to corroborate the allegations. Therefore, these allegations are deemed unsubstantiated. An exit interview was conducted with Mr. Alozie and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to the Administrator via electronic mail. An electronic receipt of confirmation was requested to be sent by the Administrator upon receipt of the documents. This deficiency is noted on the attached 9099-D, and is cited in accordance with the California Code of Regulations, Title 22. An exit interview was conducted with Mr. Alozie and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to the Administrator via electronic mail. An electronic receipt of confirmation was requested to be sent by the Administrator upon receipt of the documents.