Follow-up on corrections·January 20, 2023

Licensing Program Analyst (LPA) Esther Miller conducted an unannounced case management visit to cite deficiency noted during a complaint investigation. LPA was granted entry by Victoria Bozzo, caregiver, after identifying herself. LPA discussed the purpose of the visit with Nora Garcia, Administrator . The Department’s investigation consisted of review of facility records, and interviews with facility staff, residents, and outside sources. Licensee Debra Bunnell arrived during the visit. On November 17, 2022, Resident 1 (R1) passed away. Facility records indicated R1’s personal belongings were removed on November 20, 2022. Facility records also showed a refund check was issued on December 9, 2022. From the day the personal belongings were removed to the day the refund check was issued was nineteen (19) days. On June 29, 2022, facility records indicated Resident 2 (R2) passed away and personal belongings were removed the same day. Facility records also showed a refund check was issued on July 20, 2022. From the day the personal belongings were removed to the day the refund check was issued was twenty-one (21) days. Licensee stated that refund checks were requested online through the bank. The bank, subsequently, does not send out the refund checks immediately, but takes an unknown amount of days to process. Based on the evidence obtained during the investigation, pursuant to the California Code of Regulations, Title 22, Division 6, deficiency is being cited on the attached LIC809D and a plan of correction was jointly developed with Licensee. An exit interview was conducted; a copy of this report and Licensee's Rights (LIC9058) were provided.