complaint·August 22, 2024

After conducting interviews residents and staff members, no evidence was found to support the claim that the resident was isolated for an extended period of time. The resident's statements were inconsistent, and no witnesses could corroborate the allegation. During the investigation, the resident's care plan and documentation were reviewed. It was found that the resident's toileting needs were being addressed according to the established care plan. No witnesses or additional evidence were found to support the claim that staff were neglecting the resident's toileting needs. The investigation revealed that the resident's hygiene needs were being met as per the care plan. Staff members responsible for the resident's care reported following proper hygiene protocols and providing necessary assistance. No evidence was found to substantiate the claim that the resident's hygiene needs were being neglected. Interviews conducted with staff members and observations of their interactions with the resident did not provide any evidence to support the claim that the resident was being mistreated or disrespected. Staff members consistently reported treating the resident with dignity and respect, and no witnesses could confirm otherwise. Based on the investigation findings, the allegations made against the staff of Noble Living II LLC regarding the mistreatment and neglect of the resident are unsubstantiated. There is no evidence to support the claims that the staff isolated the resident, failed to meet their toileting and hygiene needs, or treated them without dignity or respect. A finding that is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Nora Garcia, Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and his signature on this report confirms receipt of the Licensee Rights.