complaint·October 24, 2022

Licensing Program Analyst (LPA) Tricia Danielson arrived unannounced to the facility to initiate an investigation into the allegations list above. LPA met with Executive Director Bree Lofendahl and explained the purpose of today's visit. The allegations of this complaint concern Resident #1 (R1). During today's visit, it was discovered that R1 does not reside at this facility but rather, resides at Oak Hill Residential Care V. Therefore, the allegations listed above are UNFOUNDED. This agency has investigated the complaint alleging "Staff did not perform an accurate assessment of a resident", "Staff lock a resident's personal belonging while in care", "Resident is not being provided activities while in care", "Staff mishandle a resident's medication", "Staff mishandled a resident while in care", "Staff forced a resident to shower while in care", "Resident was hit while in care", "Staff did not properly report an incident involving a resident", "Resident is being over medicated", and "Resident is not consuming an appropriate amount of food while in care". We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. An exit interview was conducted and a copy of this report was provided along with LIC811- Confidential Names List.