complaint·February 8, 2023

It was alleged that staff failed to seek emergency medical services for resident. Interviews revealed, that on two occasions R1 fell and was sent out to the hospital. Interviews revealed that R1 has reported unwitnessed falls but they did not have to send R1 out due to R1 not complaining of any pain and and injuries. Now for the unwitnessed falls that were never reported they don't know about those falls. Interviews revealed the times R1 fell and medical services had to be called they were called in a timely manner and reported. It was alleged that staff do not supervise residents properly. Interviews and observations revealed staff do rounds and check on all the residents to make sure they are where they should be. They also check to make sure the residents don't need anything. Interviews revealed they also check to make sure the residents are okay and will complete diapering and or anything else that needs to be done while doing the rounds. It was alleged that the facility’s telephone is not properly manned. Interviews revealed that when the phone rings if staff cant answer it due to working with the residents that the phone will automatically forward the call to the administrators cell phone. Interviews revealed if the call goes unanswered the administrator or staff will return the call that same day. Interviews with residents did not reveal any issues with them missing calls or not getting their phone calls. LPAs observation included calling the phone and the call was forwarded to the cell of the administrator, which they answered and advised LPA why they forward the calls. It was alleged that staff is unable to communicate to residents due to a language barrier. Interviews revealed that the majority of staff do speak spanish but they speak english as well. Interviews revealed english as a second language for some is a little more difficult to understand per interviews but all the staff speak in the language of the residents. Interviews revealed no complaints or issues with the staff speaking spanish to the residents that speak spanish. Interviews also revealed the staff can understand english as well as speak it. Based on evidence obtained, there is insufficient evidence to show resident had multiple falls while in care, staff failed to seek emergency medical services for resident, staff do not supervise residents properly, facility’s telephone is not properly manned and staff is unable to communicate to residents due to a language barrier. The allegations are unsubstantiated . An exit interview was conducted with Genoveva Guerrero, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit.