complaint·May 8, 2024

Continued from LIC9099 On May 8, 2024 Resident 1 (R1) was interviewed and R1 stated that there was a possibility that R1 may have broken the call light in R1's room but verbalized that R1 prefers to not have a call light.  S1 and R1 both agreed to have a smart button that R1 has on her person to alert staff if R1 needs staff assistance.  R1 is the only resident with a smart button the other residents have a call light in the rooms to alert staff if there is a need for assistance. LPA Domingo attempted to interview other residents in care, but due to their limited cognitive ability no credible information could be attained. Based on interviews and observations a preponderance of evidence does exists to support the allegation that residents call light did not work. The allegation is therefore substantiated. A deficiency is cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided. Continued from LIC9099 Staff 1 (S1) was interviewed and S1 provided the care plans that the staff are working on to provide better assistance with R1's needs. S1 provided the staff schedule and there is appropriate staffing for the residents needs. Outside Source 1 (OS1) was interviewed and there has not been any complaints regarding residents needs are not being met. Outside Source 2 (OS2) was interviewed and OS2 has not observed residents needs not being attended to. LPA Domingo attempted to interview other residents in care, but due to their limited cognitive ability no credible information could be attained. Based on interviews and observations a preponderance of evidence does exists to support the allegation that staff are not meeting residents needs. The allegation is therefore unsubstantiated. An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.