complaint·October 28, 2024

Continued from LIC9099 It was alleged that  staff are not attending to resident's hygiene needs. Resident 1 (R1), (Please refer to the LIC811 confidential names), who reported to Outside Source 1 (OS1), that on Wednesdays and Thursdays the night shift does not attend to R1's hygiene needs. R1's records were reviewed and the Physician's Report LIC602 documented that R1 was able to make decisions with no cognitive deficits.  R1 was interviewed and R1 stated that only during the month of May 2024, the night time staff did not respond to R1's call light for a request to assist with hygiene needs.  R1 stated that waiting for over an hour was not acceptable. Outside source 1 (OS1) was interviewed and stated that R1's allegation was reviewed with management and staff and was confirmed to be a valid complaint.  Outside Source 2 (OS2) stated that R1 discussed R1's concerns with the night time staff for the month of May 2024 and OS2 confirmed that staff were not addressing R1's hygiene needs due to the call light system was not functioning. Staff 1 (S1) and Staff 2 (S2) was interviewed and confirmed that R1's complaint of not attending to resident's hygiene needs were valid for the month of May 2024 due to the call light was not working. Based review of records and interviews a preponderance of evidence exists to support the allegation that staff are not attending to resident's hygiene needs. The allegation is therefore substantiated . A deficiency is cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D). An exit interview was conducted with Ileana Castro Assistant Manager, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to Ileana Castro Assistant Manager.