complaint·August 18, 2025

(Continued from LIC9099) It was alleged that staff did not prevent residents from engaging in inappropriate behaviors and were not providing a comfortable environment for resident #1(R1). More specifically, R1 reported during an interview that they feel people at the facility are threatening them and that they feel uncomfortable due to weird looks.  Physician’s Report dated March 31, 2025, states (R1) is diagnosed with schizophrenia with a history auditory hallucinations. R1 has been a client at the facility since June 30, 2023. Interviews with the reporting party confirm that R1 frequents a day program and has been observed reacting to feelings of being watched and becoming upset when they perceive others are not friendly toward them. They further noted R1 has a cognitive impairment and a history of misinterpreting social interactions The Long term care ombudsman interview revealed they are not aware of any incidents involving threats or mistreatment at the facility and expressed no current concerns regarding R1’s safety. Interviews with R1 denied any physical contact and stated others at the facility made them feel uncomfortable. Interviews with staff deny that residents threaten each other. It was also alleged that s taff did not safeguard R1's personal belongings. More specifically, R1 reported during an interview that someone stole clothes a few years ago at the facility. Multiple residents and staff interviews were conducted. The interviews reveal they have no concerns with items missing from residents' rooms. Multiple staff and client interviews also reveal they have no concerns over theft in the facility. Based on interviews and observations a preponderance of evidence does not exist to support the above allegations. The allegations is therefore unsubstantiated. An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.