complaint·November 6, 2025

Continued from LIC9099 Staff also reported assisting the resident with grooming and dressing daily. Records review of the resident’s care plan confirmed that hygiene assistance is part of the resident’s individualized care plan. Bathing logs and staff notes documented regular hygiene care. LPA interviewed three (3) residents, Resident 2 stated, staff help me with showers and getting dressed. They’re respectful and come when I ask. Other residents interviewed also reported receiving hygiene assistance as needed and expressed satisfaction with the care provided. LPA interviewed three (3) outside sources who reported that the residents appear well cared for and that staff communicate effectively regarding the resident’s condition and needs. No concerns were raised about the facility’s ability to meet the resident’s needs. During the visit, LPA observed residents to be clean, appropriately dressed, and well-groomed. No odors or signs of neglect were noted. Staff were observed assisting residents in a timely and respectful manner. The Department has investigated a complaint with the above allegation. The Department has found that although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, the allegations are unsubstantiated . An exit interview was conducted with Ileana Castro Assistant Manager, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.