complaint·February 3, 2026

Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to invistigate and deliver findings regarding the above complaint allegations. The investigation included interviews with the residents, staff and outiside sources, as well as a review of facility records. On January 28, 2026, the Community Care Licensing Division (CCLD) received a complaint alleging that staff pushed Resident #1 (R1) and used profanity, and that staff failed to safeguard R1’s personal belongings. The departments records review revealed R1 has a history of reporting missing items as well as imagining situations. The department interview with R1 confirmed R1's account of information may not be reliable and R1 did not recall any missing money and revealed interactions with staff as positive. The department's interviews with the outside sources revealed that R1 has a history of memory impairment and is not always a reliable historian. Both outside sources reported no concerns regarding the resident’s care and confirmed that the facility communicates regularly and safeguards valuables per R1's request. Staff interviews confirm they addressed R1’s concerns, but no one could verify the alleged incidents. Based on interviews and records review, the preponderance of evidence standard was not met; therefore, the allegations are UNSUBSTANTIATED. An exit interview was conducted with Administrator Genoveva Guerrero and a copy of this report along with Licensee/Appeal Rights (LIC 9058) was provided at the conclusion of the visit.