complaint·June 23, 2021

It was alleged staff member neglects residents' basic care needs. Interviews revealed that residents needs are met and anytime they need assistance they receive it. Interviews revealed staff check on residents frequently. Staff provides meals and assistance to the residents several times on a daily basis. The residents receive assistance with bathing and dressing. There were no witnesses to prove staff neglects residents basic care needs. It was alleged staff member fails to treat residents with dignity and respect. Interviews revealed that staff talk and treat the residents kindly. Interviews revealed staff respect the residents needs and their wants. Interviews revealed there haven't been any instances when staff have been rude or disrespectful at any time. There were no witnesses to prove staff member fails to treat residents with dignity and respect. Based on interviews conducted, the allegations are unsubstantiated. This agency has investigated the complaint alleging staff member abuses residents and staff, staff member neglects residents' basic care needs and staff member fails to treat residents with dignity and respect We have found the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. An exit interview was conducted with Licensee, Sahym Meza, Caregiver and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) was provided to Licensee, Leeda Dost via email. An electronic email read receipt confirms the documents were received. ** This is an amended report from 06/23/2021**