complaint·September 14, 2021

It was alleged staff member neglects residents' basic care needs. Interviews revealed that residents needs are met and anytime they need assistance they receive it. Interviews revealed staff check on residents frequently. Staff provides meals and assistance to the residents several times on a daily basis. The residents receive assistance with bathing and dressing. Interviews with outside sources states the staff provides quality care to the clients in care. Clients needs are met according to their care plans There were no witnesses to prove staff neglects residents basic care needs. It was alleged that staff member fails to treat residents with dignity and respect. Interviews revealed that staff talk and treat the residents kindly. Interviews revealed staff respect the residents needs and their wants. Interviews revealed there haven't been any instances when staff have been rude or disrespectful at any time. Interviews with clients revealed that staff are nice and clients have a good rapport with them. Interviews with outside sources states that there have been no complaints of staff not treating clients with dignity and respect. There were no witnesses to prove staff member fails to treat residents with dignity and respect. This agency has investigated the complaint allegations of staff member abuses residents, staff member neglects residents' basic care needs and staff member fails to treat residents with dignity and respect. Based on interviews conducted, the allegations are unsubstantiated. An exit interview was conducted with Janet Acosta, Caregiver, and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) was provided to Licensee, Leeda Dost via email. An electronic email read receipt confirms the documents were received. Interviews revealed that staff are not supposed to use their phones when working with the residents. There were witnesses to prove staff records residents. Based on interviews conducted, the allegation is substantiated. This agency has investigated the complaint alleging staff member records residents. We have found the allegation happened and the preponderance of evidence has been met. An exit interview was conducted with Janet Acosta, Caregiver and a copy of this report along with Licensee/Appeal Rights (LIC 9058 01/16) was provided to Licensee, Leeda Dost via email. An electronic email read receipt confirms the documents were received.