complaint·December 19, 2025

Records reviewed revealed no incident reports or documentation indicated any occurrences of staff yelling at residents. R1's care notes and logs reflect routine care and monitoring of R1. There were no entries indicating behavioral incidents other than R1's forgetfulness, complaints, or concerns related to staff yelling at R1. R1’s records show consistent engagement in daily activities, episodes of confusion which is R1's baseline condition related to dementia. During the facility visit, LPA Domingo observed staff interacting with residents respectfully and professionally. Staff were attentive to residents’ needs, communicated clearly and calmly, and demonstrated patience and compassion in their approach. Residents appeared comfortable and engaged, and no instances of inappropriate behavior, yelling, or mistreatment were observed. On 10/21/24, it was alleged that Facility staff did not safeguard a resident’s personal property. Staff Interviews revealed that residents’ personal belongings are stored securely and that procedures are in place to safeguard property. Staff were aware of the facility’s policies regarding resident property and described steps taken to prevent loss or damage. Resident Interviews revealed that R1 and other residents did not report any missing or damaged personal items. R1 stated that their belongings were intact and that staff respected their property. Outside Source 1 (OS1) confirmed that R1 does not have any property missing. OS1 stated that R1 has memory deficits and has a history of claiming they have missing items. Records reviewed revealed documentation in R1's records regarding R1's report of missing money, there was an investigation, and there was no record of R1 having money in their wallet or in their room. OS1 verified that R1 did not have any money in their room or wallet. The facility theft and loss policy was reviewed, and the facility followed its policy and began an investigation. R1 had a personal property inventory that did not reflect any money. During the facility visit, LPA Domingo observed R1's room and personal belongings. The room was clean, well-organized, and clutter-free. R1’s personal items—including clothing, hygiene products, and mobility equipment—were present, properly stored, and appeared to be in good condition. There were no signs of missing, damaged, or mishandled property observed. LPA did not observe any unsecured valuables or items that would indicate a lack of safeguarding. This agency has investigated the complaint alleging the above allegations. The Department has found that although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, the allegations are unsubstantiated. An exit interview was conducted with Mayra Rodriguez Business Office Manager, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.