Follow-up on corrections·August 20, 2021

Licensing Program Analyst (LPA), Alexandre Vo, conducted a case management deficiency found during a complaint investigation. LPA met with Licensee, Richard Edwards, and explained the purpose the case management. The Department’s findings were derived from records and interviews surrounding charges against a former resident’s account that were not agreed upon. During the complaint investigation, financial ledgers show that Resident #1 and Resident #2 were charged a household moving fee of $1,800, as well as, a $475 outside auditor fee. Based on interviews and review documents, neither charges were agreed upon by the residents. Therefore, the Department concludes that the licensee did not adhere to the payment provisions in the residents’ admission agreements. Therefore, the resident, or their representative, is owed $2275.00. In addition, the conflicting language of the facility’s admission agreement indicates that “pre-admission fees are not charged. If in the future a preadmission fee is charged, the admission agreement will be revised…” Records review indicate that residents, R1 through R6, were charged the pre-admission fee of $500.00 each and their admission agreements were not revised to reflect the appropriate charge and refund conditions. Based on evidence gathered during the complaint investigation, the accounting for unsettled funds resulted in an owed amount of $7,711.05. The total refund due to residents R1 and R2, or their representative, is $10,986.05 -- preadmission and unsettled funds. The amount owed to each resident R3, R4, R5, and R6 is $500.00 each. Deficiencies are being cited in accordance to California Code of Regulations, Title 22, Division 6, Chapter 8 and are listed on the LIC809D. A Plan of Correction was developed with the Licensee. An exit interview was conducted, and a copy of this report, List of Confidential Names, and Licensee’s Rights (9058 01/16) were provided to the Licensee, whose signature on this form confirms receipt of these documents.